Privacy Policy

1. Information we collect

When you submit a support request through our contact form, we collect:

• Contact details — your name, organization name, and email address.
• Request details — the type of support you need and the message you send us.
• Language preference — the site language you select, kept in your browser session.

We do not require account registration, and we do not collect payment information — our support requests do not involve online payment.

2. How we use this information

Submitted information is used solely to respond to your support request: to understand what help you need, to reply by email, and to keep a record of past requests so our team can follow up. We do not use this information for advertising, and we do not sell or rent it to third parties.

3. How your request reaches us

When you submit the contact form, your request is:

• Saved securely on our server so our team can review and track it.
• Sent as a notification to our team via Telegram, so we can respond quickly.
• Emailed to our support inbox as a notification.

We do not use any third-party advertising, analytics, or tracking scripts on this website. Fonts and icons are loaded from Google Fonts and public CDN providers, which may see your browser's IP address as part of normal web delivery, under their own respective privacy policies.

4. Cookies and session data

This site uses a single essential session cookie to keep your chosen language and a security token while you browse or fill out a form. This cookie is required for the site to function and is not used for tracking or advertising. We do not use third-party cookies.

5. Data retention

Support requests are kept on file so our team can reference past conversations with your organization and follow up on outstanding requests. Records are retained until our team marks them resolved and removes them, or until you ask us to delete your information.

6. Your rights

You can ask us at any time to access, correct, or delete the information we hold about you or your organization. Just reach out using the contact details below and we will action your request promptly.

7. Security

Support requests are stored on our server and are not publicly accessible. Access is limited to our support team. As with any online submission, no method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

8. Children's privacy

This website is intended for use by NGO/CSO staff and representatives. It is not directed at children, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time as our services change. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact us

Questions about this policy or how we handle your information can be sent through our contact page or via WhatsApp.